Coronavirus (COVID-19) Updates

Last updated 13/07/2020

We are open for family/household support bubble groups from 18 July 2020.  We have available two self-contained accommodations for hire.  Further information including our prices and availability calendar are here.  Our campsite will remain closed to all until we can ensure we can meet all the requirements of the government regulations and guidance.

But we are still taking larger group bookings for 2021.  All bookings will be subject to our revised Terms and Conditions which offer all our guests peace of mind with guaranteed transfers or refunds if we cannot accept your booking due to Covid-19 regulations.

COVID-19 safety requirements

To prevent the spread of COVID-19 all guests must abide by the following instructions:

  •     Not attend if they have symptoms linked to COVID-19.
  •     Not attend if they have had contact with someone who has developed symptoms in the last 10 days.
  •     Inform your on call manager or staff member if they, or any of their party, develop symptoms linked to COVID-19 during your stay.
  •       Leave site if they, or any of their party, develop symptoms whilst on site.
  •       Arrive and depart at their allocated time.
  •       Only use the facilities allocated to them.
  •     Social distancing must be adhered to – you must remain 2m away from guests in other parts of the site.
  •       Follow the instructions of on-site staff and wardens

 Lockerbrook has developed a detailed risk assessment to manage COVID-19 risks, which includes:

  •       Enhanced cleaning
  •       Leaving properties vacant for 24 hours between guests
  •       Providing contact free check in
  •       Reducing the number of site users
  •       Avoiding shared equipment
  •       Changing duvet/pillows for each booking
  •       Allocating guests to self contained accommodation
  •       Providing hand washing facilities

 A copy is available on request.

For any group who has an existing booking with us in  2020  (made before 23 March 2020) you have a number of options:

  1. Transfer your booking to another date (either later this year or next year)
  2. Have a voucher for any booking in the future (valid forever).
  3.  Ask for a 100% refund – this option is only available to groups booked up until 17 July.
  4. Make a donation to help us through this difficult period.

Please complete this short form to indicate your preferences.  We will be updating this page for bookings beyond 18 July shortly.  In the meantime our normal Terms and Conditions apply.

What will happen then?

Once you have completed the form we will process your request as soon as we can.  If your need for a refund is urgent please contact info@woodcraft.org.uk.  Please note that we are operating with a much reduced staff team and so will take a little longer to do things.

Bookings with adventure activities and/or catering

If your booking included adventure activities and/or catering we will note your preferences should you wish to transfer to an alternative date.  Please note these bookings are more complex as we need to ensure we can deliver all the services to you.  We will not therefore be able to confirm any of these transfers until we have clear guidance on how these bookings can proceed on public health grounds.

Can I still make a  new booking for later this year or 2021?

Yes, we are still open for new bookings. Please use the enquiry form on the Booking page as normal.  We will take longer than normal to respond to these requests given the current situation.